Service Agreement & Warranty
Commitment To Service & Warranty
Rubb services and supports our products directly. This gives us total control over the manufacturing and service process and ensures that Rubb is accountable to the customer before and after the sale. The Rubb Group has become one of the largest and foremost manufacturers of tension fabric structures in the world. Rubb has built its reputation on fair and prompt handling of customer service requests. This is one reason why 80% of Rubb's business comes from repeat customers.
Our service agreement provides clients with engineers and technicians that are fully knowledgeable in the production of Rubb’s fabric buildings, from design and materials engineering, to manufacturing, and site work and installation. We are dedicated to providing expert ongoing customer service to ensure our client's long-term success.
Rubb proudly stands behind its products. We manufacture quality products that have and will continue to pass the test of time. The Rubb 20/20 warranty is unmatched in our industry, providing real coverage and value to our customers.With the purchase of the service agreement Rubb offers a FULL protection guarantee for 3 years from purchase, followed by a generous prorated protection plan for the balance of the 20 years. Rubb's warranty is written in clear terms including all restrictions and limitations. The Rubb warranty is unique in the building industry by not only covering the building structure but also including labor and freight costs.
All new Rubb buildings come with the Rubb Standard warranty which is 1 year full guarantee on the structure and a prorated 5 year guarantee on the cladding.
Contact us to learn more about the quality engineering and support that is the foundation of all Rubb Products.